Shipping Policy

Cost, Delivery Time and Methods

All EVA mats are custom-made specifically for the indicated car model. Each order goes through the preparation, production, and shipping process.

The order fulfillment time consists of two stages:

• Production time – which is counted from the moment we receive all necessary information and payment is registered,
• Delivery time by the carrier – which starts after the shipment is sent and depends on the chosen delivery method and the courier company.

For international orders, please note that all shipments are subject to export restrictions and customs regulations. Additional customs duties, taxes, or other import charges may apply, and these costs are the responsibility of the customer.

This means that the total waiting time for an order includes both the product preparation and production process, as well as the time required for delivery. Delivery times for international orders may vary depending on customs procedures and destination country. We recommend customers check with local authorities for specific import regulations and costs before placing an order.

Production Time

The standard order processing time is 14 business days, counted from the moment:

• We receive all necessary information to process the order (e.g., vehicle floor photos, if required),
• The payment is registered (in the case of a bank transfer or online payment),
• The order is confirmed (in the case of cash on delivery after prepayment).

We make every effort to ensure production is completed as quickly as possible. During periods of increased orders (season, promotions, holidays), the processing time may be slightly extended.

Express and Premium Production

For Customers who need their order faster, we offer paid priority production options:

• 🟢 Standard – 14 business days (default)
• 🟠 Express – 7 business days (additional fee applies)
• 🔴 Premium – 3 business days (additional fee applies)

Priority production option can be selected at checkout when choosing the delivery method.

Delivery Methods

European Union Deliveries

For European Union deliveries, we use reliable international courier services to ensure smooth delivery to most EU countries:

• DPD International
• GLS
• UPS

International Deliveries (Outside the EU)

For deliveries outside the European Union, we use international courier services such as DPD International, UPS, or DHL Express, depending on the destination. Available delivery methods will be displayed at checkout based on your location.

Poland Deliveries

Orders within Poland are fulfilled through trusted courier companies:

• InPost Courier
• DPD Courier

Available delivery methods will be visible during checkout in the shopping cart.

Carrier Delivery Time

After production is complete and the shipment is sent, the standard delivery time is approximately:

• Within Poland: 1–3 business days for courier shipments (DPD, InPost Courier)
• European Union orders: 3–7 business days, depending on the destination country and courier company
• UK / Switzerland / Norway: 4–7 business days
• North America (US, Canada): 7–14 business days
• Other European non-EU countries: 5–10 business days
• Asia-Pacific: 10–21 business days

For international orders outside of the EU, delivery times may vary and are dependent on the destination country and customs clearance.

The provided times are approximate and depend on the courier's operations.

Important Delivery Information

Delivery times may be affected by factors beyond the Seller's control, such as:

• Increased load on courier companies (e.g., during holidays, sales, or special promotions),
• Weather conditions,
• Public holidays,
• Logistical difficulties with the carrier or customs for international deliveries.

EVAMATS is not responsible for delays caused by courier companies, customs, or other external factors. However, we are always ready to assist in monitoring the shipment.

Receiving the Shipment

When receiving the shipment, we recommend checking the condition of the packaging. If you notice any damage, please:

1. Fill out a damage report in the presence of the courier (in case of courier delivery),
2. Take photos of the damage,
3. Immediately contact us by email: info@evamats.store

Export and Shipping Restrictions (for International Orders)

Please be aware that international orders are subject to export and shipping restrictions. We comply with all relevant international trade laws and regulations, ensuring that products can only be shipped to countries where such shipments are permitted.

We do not currently ship to: Russia, Belarus, Iran, North Korea, Syria, and other sanctioned countries. The list may be updated based on EU/UN sanctions regulations.

For international orders, customs duties, taxes, and any other import charges may apply. These additional fees are the responsibility of the customer and will be calculated at checkout or upon arrival in the destination country.

Delivery times for international shipments may vary depending on the destination country and customs processing time. Customs clearance and potential delays in international shipping are beyond our control. We recommend that customers check with local authorities for specific import regulations and costs before placing an order.

EVAMATS is not responsible for delays caused by customs or courier companies once the shipment has left our warehouse. We are, however, available to assist you with tracking the shipment.

Payment Methods

1. The Seller offers the following payment methods:
   1. Traditional bank transfer to the Seller's account
      EVAMATS Sp. z o.o.
      ul. Strzelca 42, 80-299 Gdańsk, Poland
      Account number (Alior Bank S.A.): PL77 2490 0005 0000 4600 6744 5675 (EUR)
      BIC (SWIFT): ALBPPLPW
      VAT ID: 5862378667
      In the transfer title, please enter the order number, email address, and car make and model.
   2. Online payment via electronic payment systems: Stripe, BLIK, Przelewy24, credit card, Apple Pay, Google Pay, PayPal.
   3. Cash on delivery (available in selected countries after prepayment and address verification).
2. For electronic payments (point 1.2), the Customer must make payment before the order fulfillment begins.
3. For cash on delivery payments (point 1.3), the shipment will be sent after the prepayment is made by the Customer and the delivery address is verified. The remaining amount is due to the courier.
4. The Customer is obliged to pay the Price under the Sales Agreement within 5 business days from the date of its conclusion (extended to 7 business days for international bank transfers from outside the SEPA area), unless the Sales Agreement provides otherwise.
5. The product will be sent only after the funds have been received (bank transfer, online payment) or after the prepayment is made (in the case of cash on delivery).

Customers from non-EU/non-SEPA countries are recommended to use online payment methods (credit/debit card, PayPal) to avoid international bank transfer fees and delays.